At henneybear (henneybear.pk), we understand that circumstances may change, and you may need to cancel an order. To provide clarity and ensure a smooth experience, we have outlined our cancellation policy below:

Order Cancellation Policy

1. Cancellation Before Order Processing:
   • You may cancel your order before it has been processed or shipped.
   • To request a cancellation, please contact our customer support team immediately via email at info@henneybear.pkor WhatsApp at +923411052617 Provide your order number and details.
2. Cancellation After Order Processing or Shipping:
   • Once an order has been processed or shipped, cancellations are no longer possible. However, you may be eligible for a replacement under our Replacement Policy if the order meets the necessary criteria.
3. Custom or Personalized Orders:
   • Orders for custom or personalized items cannot be canceled once the production process has started.
4. Refund for Canceled Orders:
   • For orders successfully canceled before processing, any payment made will be refunded to the original payment method. Please allow 5–7 business days for the refund to be processed, depending on your payment provider.
5. Multiple Cancellation Requests:
   • Frequent or repeated cancellation requests may lead to restrictions on your account, as we aim to ensure fair usage of our services.
6. Contacting Support for Cancellations:
   • For urgent cancellations, please contact us as soon as possible. Delays in reaching out may result in the order being processed and shipped.

We aim to make the shopping experience as convenient as possible for our customers. If you have any questions or concerns about our cancellation policy, feel free to reach out to our customer support team.Thank you for shopping with Henneybear.